This Privacy Policy describes how SyncPilot ("we", "our", or "us") collects, uses, and protects your personal information when you use our email migration service. By using SyncPilot, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you use SyncPilot, we collect:
- Email server connection details (hostnames, ports, usernames)
- Email server credentials (stored encrypted)
- Configuration preferences for your sync jobs
Usage Data
We automatically collect certain information when you use our service:
- Sync job statistics (number of messages transferred, sync duration)
- Log data (timestamps, operation results, error messages)
- Technical data (IP addresses, browser type, access times)
Email Content
Important: We do not store or access the content of your emails. Email messages are transferred directly from your source server to your destination server through our infrastructure, but are not retained on our systems.
How We Use Your Information
We use the collected information for:
- Service Delivery: To perform email migrations between your specified servers
- Service Improvement: To analyze usage patterns and improve our service
- Support: To provide technical support and respond to your inquiries
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with applicable laws and regulations
Data Security
We take your data security seriously and implement appropriate measures:
- Encryption: All server credentials are encrypted in our database
- Secure Connections: All email transfers use SSL/TLS encryption
- Access Control: Strict access controls limit who can view your data
- Regular Audits: We regularly review and update our security practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your information for as long as necessary to provide our services:
- Server Credentials: Stored while your server configurations are active
- Sync Job Logs: Retained for 90 days for troubleshooting purposes
- Account Data: Maintained until you delete your servers and jobs
You can delete your server configurations and sync jobs at any time through the dashboard, which will remove all associated data.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted service providers who assist in operating our service (e.g., hosting providers)
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, property, or safety, or that of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights Under GDPR
If you are in the European Economic Area (EEA), you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
Cookies and Tracking
We use essential cookies to maintain your session and provide basic functionality. We do not use tracking cookies or third-party analytics. For more information, please see our Cookie Policy.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. By using SyncPilot, you consent to the transfer of your information to our facilities and service providers.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: https://syncpilot.app
Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at [email protected].